General FAQs about

General FAQs

If you are a victim of identity theft, we’re here to help you recover. Our insurance policy issued up to $1M with $0 deductible, can reimburse expenses associated with your identity theft recovery. Financial reimbursement covers costs such as lost wages or income, attorney and legal fees, and more. View the Summary of Identity Fraud Reimbursement Coverage for more details.

How do I contact customer service?

Please call our Customer Service Representatives at 855-210-3998 and we'll be happy to assist you.

How does the "Search the Dark Web" system work?

At any point in time, our technology is patrolling the Dark Web and scanning the data that people wouldn't normally have an ability to access and alert you when we find something.

What does your $1 million Loss Protection Reimbursement cover?'s Loss Protection Reimbursement covers up to $1 million in costs for the recovery and restoration of your identity and reputation associated with the identity theft.

Is secure?

We realize that the information you provide is extremely sensitive and we use the utmost security measures to protect your data. Our website is encrypted using 128-bit SSL (secure sockets layer) technology.

How do I cancel my membership?

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at 855-210-3998.

We are available to assist you:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information ready to ensure a smooth experience.

I canceled my membership. How can I reactivate it?

Please call our customer service representatives at 855-210-3998 and we'll be happy to assist you.

I signed up for an account, how do I get started?

You will be automatically directed to our member portal once you have successfully completed the enrollment process. From the member dashboard, you can easily navigate between the different benefits. You will also receive a welcome e-mail that contains your log in credentials and other important information about your membership.

I never received a welcome e-mail, what should I do?

You will be sent a welcome e-mail within 24 hours of enrollment. If you have not received your e-mail in that time frame, be sure to check your spam folder. You should also add to ensure prompt delivery. Should you still not receive your welcome e-mail, please contact us at the customer service number referenced above.


Nearly 60 million Americans have been impacted by identity theft. is the proud owner of this website. provides you with the tools you need to access and monitor your financial profile through the program's credit reporting and monthly monitoring benefits. Credit Monitoring and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses. Credit information is provided by Experian and CSIdentity Corporation.

*Disclaimer: Reimbursement coverage is subject to the conditions and exclusions in the policy.

**Effective June 1, 2019 - The Identity Theft Reimbursement is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.